OBJECTIVE

To secure a position with your organization on a full-time or part-time basis, contributing through my experience to the advancement of the company.

 

HIGHLIGHTS OF QUALIFICATIONS

• Maintain/Troubleshoot Online Systems.
• Worked with clients to solve issues effectively.
• Developed Graphic User Interface using JavaScript, CSS 5, HTML 5.
• Developed Web and Mobile Applications using C#, C++, Visual Studio 2015 and SQL.
• Work with clients to solve issues effectively.
• Learned new skills to accomplish emerging challenges.
• Critical Thinking - Using logic and reasoning to identify alternative solutions to problems.
• Worked effectively with team members to achieve team goals.

 

TECHNICAL PROFILE:

• Programming Languages: C, C++, C#, Java, HTML5, CSS5, JavaScript, ASP.NET, XML, XHTML, Visual Basic, UML, SQL, jQuery, Ruby
• Database: MS SQL, MYSQL, MS Access
• Server-side Technologies:Net, PHP
• Operating System: Windows, UNIX, Linux and Dos
• Development Tools: Microsoft Visual Studio, Net Beans, Rails4
• Development: C# Development, Adobe Flash, ASP.NET MVC 4 web Application, Adobe Photoshop CC, Adobe Dreamweaver CC, Android, IOS

 

EDUCATION AND TRAINING

Enterprise Web and Mobile Developer                                                                             Aug 2018

TriOS College, Toronto Campus

 

GRADUATE DIPLOMA: TELECOMMUNICATION NETWORK,                              In Progress

Ecole de technologie supérieure, MONTREAL, QUEBEC

 

ENGINEER: INFORMATION AND COMMUNICATION TECHNOLOGY                 Apr 2008

FRANKFURT UNIVERSITY OF APPLIED SCIENCES – FRANKFURT, GERMANY

 

WORK EXPERIENCE

Trilingual CSR /Technical Support (English-French-German),             Nov 2013 – Jun 2016

HOSTPAPA-BURLINGTON

• Solved customers’ web technology problems using chat, email and phone.
• Installed, configured, maintained and solved errors for content managements systems including, WordPress, Drupal, Joomla, etc.
• Explained how DNS and web design tools work.

 

Technical Support Representative,                                                          Sept 2010 – May 2013

VIDEOTRON-MONTREAL

• Resolved problems on the first call with minimum transfers and truck rolls to the customer's
• Assisted customer by providing a high level of customer service.
• Assisted with troubleshooting Digital Cable, High Speed Internet, and Digital Telephone Service.
• Ensured all troubleshooting steps were accomplished to prevent unavoidable trucks rolls.
• Implemented sales to increase company revenue.