RESUME

OBJECTIVE

To secure a position with your organization on a full-time or part-time basis, contributing through my experience to the advancement of the company.

 

HIGHLIGHTS OF QUALIFICATIONS

  • Maintain/Troubleshoot Online Systems.
  • Worked with clients to solve issues effectively.
  • Developed Graphic User Interface using JavaScript, CSS 5, HTML 5.
  • Developed Web and Mobile Applications using C#, C++, Visual Studio 2015 and SQL.
  • Work with clients to solve issues effectively.
  • Learned new skills to accomplish emerging challenges.
  • Critical Thinking - Using logic and reasoning to identify alternative solutions to problems.
  • Worked effectively with team members to achieve team goals.

 

TECHNICAL PROFILE:

  • Programming Languages: C, C++, C#, Java, HTML5, CSS5, JavaScript, ASP.NET, XML, XHTML, Visual Basic, UML, SQL, jQuery, Ruby
  • Database: MS SQL, MYSQL, MS Access
  • Server-side Technologies:Net, PHP
  • Operating System: Windows, UNIX, Linux and Dos
  • Development Tools: Microsoft Visual Studio, Net Beans, Rails4
  • Development: C# Development, Adobe Flash, ASP.NET MVC 4 web Application, Adobe Photoshop CC, Adobe Dreamweaver CC, Android, IOS

 

EDUCATION AND TRAINING

Enterprise Web and Mobile Developer                                                                             Aug 2018

TriOS College, Toronto Campus

 

GRADUATE DIPLOMA: TELECOMMUNICATION NETWORK,                              In Progress

Ecole de technologie supérieure, MONTREAL, QUEBEC

 

ENGINEER: INFORMATION AND COMMUNICATION TECHNOLOGY                 Apr 2008

FRANKFURT UNIVERSITY OF APPLIED SCIENCES – FRANKFURT, GERMANY

 

WORK EXPERIENCE

Trilingual CSR /Technical Support (English-French-German),             Nov 2013 – Jun 2016

HOSTPAPA-BURLINGTON

  • Solved customers’ web technology problems using chat, email and phone.
  • Installed, configured, maintained and solved errors for content managements systems including, WordPress, Drupal, Joomla, etc.
  • Explained how DNS and web design tools work.

 

Technical Support Representative,                                                          Sept 2010 – May 2013

VIDEOTRON-MONTREAL

  • Resolved problems on the first call with minimum transfers and truck rolls to the customer's
  • Assisted customer by providing a high level of customer service.
  • Assisted with troubleshooting Digital Cable, High Speed Internet, and Digital Telephone Service.
  • Ensured all troubleshooting steps were accomplished to prevent unavoidable trucks rolls.
  • Implemented sales to increase company revenue.